Terms of Service

Dragon Care is an enterprise conversational messaging and customer relationship management (CRM) platform designed to centralize and automate business-to-consumer communications:

• Omnichannel Ingestion: Aggregates incoming inquiries from Facebook Messenger, Instagram Direct Messaging, WhatsApp Business Cloud API, and embeddable WebChat widgets into a unified workspace.
• Autonomous AI Assistance: Integrates proprietary conversational artificial intelligence and natural language processing to assist businesses with automated customer guidance, frequent inquiry resolution, and order drafting.
• Agent Collaboration Workspace: Provides real-time live chat streams, agent routing, customer relationship tagging, and performance monitoring.
• Conversational Commerce & Logistics Integration: Enables authorized users to parse conversational customer orders, synchronize order records with external Point of Sale (POS) systems, and generate courier dispatch waybills with domestic logistics providers.

You must create an account using valid credentials through our secure authentication system. You warrant that you are authorized to represent the business on whose behalf you register.

You are solely responsible for maintaining the confidentiality of your login credentials, API keys, session tokens, and Multi-Factor Authentication keys. You must immediately notify Dragon Group LK at care@dragongrouplk.com upon suspecting any unauthorized access to your account.

Dragon Care integrates with services operated by Meta Platforms, Inc. (including Facebook, Messenger, Instagram, and WhatsApp Cloud APIs) and other authorized third-party providers:

• Adherence to Meta Terms: You agree to strictly abide by Meta's Platform Terms, Developer Policies, Commercial Terms, and WhatsApp Business Messaging Policy.
• Authorized Assets: You warrant that you own or have obtained all necessary administrative rights to connect the Facebook Pages, Instagram Professional Accounts, and WhatsApp Business Numbers registered on your dashboard.
• Meta Embedded Signup: When utilizing Meta Embedded Signup to onboard WhatsApp channels, you authorize Dragon Care to configure webhook subscriptions and exchange authorized access tokens on your behalf strictly to provide the messaging service.
• Third-Party Disclaimers: We are not liable for any service interruptions, API deprecations, rate limits, or account enforcement actions initiated by Meta Platforms, Inc. or any third-party infrastructure provider.

Dragon Care features automated conversational artificial intelligence:

• Informational Purpose: AI-generated responses are provided for rapid assistance, customer inquiries, and automated preliminary workflows based on business-configured knowledge bases.
• Human Oversight Required: The AI assistant does not replace human judgment. Business operators and agents are responsible for verifying all final order summaries, pricing totals, and customer agreements prior to fulfillment or dispatch.
• Zero Absolute Guarantee: While Dragon Care incorporates rigorous operational guardrails, automated language systems may occasionally produce unexpected phrasing. Dragon Group LK disclaims liability for automated conversational misunderstandings or pricing discrepancies resulting from incomplete business training data.

When utilizing Dragon Care, you agree NOT to:

• Transmit unsolicited bulk promotional spam, phishing schemes, defamatory content, harassment, hate speech, or content violating local or international laws.
• Collect, harvest, or process personal data from end-users without lawful consent or in breach of applicable privacy laws.
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Platform or underlying software architecture.
• Attempt adversarial prompt manipulation, jailbreaking, or malicious exploitation of the AI subsystem.
• Bypass platform usage quotas, rate limits, access controls, or administrative security mechanisms.
• Misrepresent your identity or falsely claim affiliation with any individual, brand, or entity.

Violation of this Acceptable Use Policy warrants immediate suspension or permanent termination of platform access without prior notice.

Tenant Data Ownership: You retain full ownership and intellectual property rights in all customer records and messaging content uploaded or received by your channels ("Tenant Data").

License to Provider: You grant Dragon Group LK a worldwide, non-exclusive, royalty-free license to host, process, and transmit Tenant Data solely to the extent necessary to provide, secure, and maintain the Platform.

Platform Intellectual Property: All software, source code, user interface designs, logos, algorithms, system architectures, and documentation associated with Dragon Care remain the exclusive intellectual property of Dragon Group LK and its engineering licensors.

We strive for continuous platform availability but do not warrant uninterrupted, error-free, or zero-latency operation. We reserve the right to perform scheduled and emergency system maintenance, deploy security updates, and modify features to enhance platform stability.

The Platform and APIs are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

To the maximum extent permitted by applicable law, in no event shall Dragon Group LK, its officers, developers, or affiliates be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of business profits, customer data loss, or system downtime.

Our aggregate liability arising from or related to the Platform under any theory of liability shall not exceed the total fees paid by you to Dragon Group LK for the Dragon Care service during the three (3) months preceding the incident.

You may terminate your account at any time by ceasing platform use and requesting data deletion through designated channels. We reserve the right to suspend or terminate your access immediately if you violate these Terms, breach Meta Platform Policies, fail to pay applicable subscription fees, or present a security risk.

Upon termination, your right to use the Platform ceases immediately. Stored message data and credentials will be purged in accordance with our Data Retention Policy.

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the competent courts of Colombo, Sri Lanka.