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Meta App ID: 1058378190394380Effective: October 12, 2026
Meta Platform Compliance

User Data Deletion Instructions

In compliance with Meta Platform Terms, Meta Developer Policies, and global privacy standards, Dragon Group LK provides this step-by-step procedure to request the complete deletion of your data from Dragon Care.

Dragon Care is an omnichannel messaging and CRM software system. This data deletion policy applies to all users interacting with business channels connected to Dragon Care across Facebook Messenger, Instagram Direct Messaging, WhatsApp Business Cloud API, and WebChat.

Method 1

Request Deletion via Facebook Settings (Recommended for Meta Accounts)

If you interacted with a business through Dragon Care via your Facebook account or an authorized Facebook login flow, you can request data deletion directly from your Facebook privacy dashboard:

  1. 1Log in to your Facebook profile.
  2. 2Click your profile picture in the top right corner and navigate to Settings & Privacy → Settings.
  3. 3On the left-hand navigation menu, select Apps and Websites.
  4. 4In the list of active apps, locate Dragon Care (App ID: 1058378190394380).
  5. 5Click the Remove button next to Dragon Care.
  6. 6Check the box to delete all posts, messages, or interactions associated with Dragon Care and confirm the removal.
  7. 7Go to View Removed Apps and Websites, select Dragon Care, and click Send Request. This triggers an automated data deletion callback to our server.
Method 2

Direct Request via Email (For WhatsApp, Instagram & Messenger Users)

If you contacted a connected business directly via WhatsApp, Instagram Direct, or Facebook Messenger without an App Login session, you can submit an instant manual deletion request:

Send an email to:care@dragongrouplk.com
Email Subject Line:User Data Deletion Request - Dragon Care
Information to include:
  • Your Full Name
  • Your WhatsApp Phone Number (e.g., +94 7X XXX XXXX)
  • Your Facebook Profile Name or Instagram Handle (if applicable)
  • A short statement: "I request the permanent deletion of my conversation logs, personal data, and customer profile from Dragon Care."
Generate Pre-Filled Deletion Request Email

What Happens After You Submit a Request?

1. Confirmation within 48 Hours

Our data protection team will review your request and send an email confirmation containing a Request Tracking Number.

2. Permanent Data Purging (14 Days)

Within 14 business days, our system administrators permanently purge:

  • Your customer profile, CRM contact records, tags, and assigned metadata.
  • All stored message transcripts and chat histories across WhatsApp, Messenger, and Instagram.
  • Uploaded screenshots, voice notes, and media files stored in our private encrypted cloud storage.
Statutory Compliance Notice: In accordance with statutory Sri Lankan financial auditing and logistics regulations, completed fiscal invoices and finalized courier waybill records are retained until statutory limitation periods expire. All non-financial identifying data and conversational records will be completely and permanently scrubbed.

Inquiries & Data Protection Contact

If you have questions regarding the status of your data deletion request or our privacy practices:

Company NameDragon Group LKDragon Care Platform Division
Official Websitesdragongrouplk.com care.dragongrouplk.com | dgcare.dragongrouplk.com
Data Protection Emailcare@dragongrouplk.com
Developer Contact Emailumayanga.dragongrouplk@gmail.com
Developer WhatsApp Phone0788548146 (+94 78 854 8146)